Privacy Policy

1. Introduction

DadsCloud ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud infrastructure services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, billing address
• Payment Information: Credit card details, UPI information, bank account details (processed securely through payment processors)
• Profile Information: Organization details, job title, preferences
• Support Communications: Information provided when contacting customer support
• Content Data: Files, applications, and data you upload to our services

2.2 Information We Collect Automatically

• Usage Information: Service usage patterns, feature utilization, performance metrics
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, access times, pages viewed, referring URLs
• Technical Information: System performance data, error reports, resource utilization

2.3 Information from Third Parties

• Payment verification data from payment processors
• Identity verification information from trusted verification services
• Security threat intelligence from cybersecurity providers

3. How We Use Your Information

3.1 Service Provision

• Providing and maintaining our cloud infrastructure services
• Processing payments and managing billing
• Creating and managing your account
• Delivering customer support and technical assistance

3.2 Service Improvement

• Monitoring and analyzing usage patterns to improve service quality
• Developing new features and functionality
• Optimizing system performance and reliability
• Conducting research and development

3.3 Communication

• Sending service-related notifications and updates
• Providing security alerts and system maintenance notices
• Responding to inquiries and support requests
• Sending promotional communications (with your consent)

3.4 Security and Compliance

• Protecting against fraud, abuse, and security threats
• Ensuring compliance with legal obligations
• Investigating and preventing unauthorized access
• Maintaining system integrity and availability

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

4.2 Limited Sharing Circumstances

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party providers who assist in service delivery (payment processing, infrastructure monitoring)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with user notification)
• Consent: When you provide explicit consent for specific sharing
• Security: To protect our rights, property, or safety, or that of our users

4.3 Data Processing Agreements

All third-party service providers are bound by strict data processing agreements that ensure your information is protected according to our privacy standards.

5. Data Security and Protection

5.1 Security Measures

• Encryption: All data is encrypted in transit and at rest using industry-standard encryption
• Access Controls: Strict access controls and authentication mechanisms
• Network Security: Firewalls, intrusion detection, and DDoS protection
• Physical Security: Secure data centers with restricted access and environmental controls
• Regular Audits: Periodic security assessments and vulnerability testing

5.2 Infrastructure Security

• 3-node Proxmox cluster with high availability and redundancy
• TrueNAS storage systems with RAID protection and automated backups
• Cloudflare tunnels for secure global access and DDoS protection
• 24/7 monitoring and incident response capabilities

5.3 Data Backup and Recovery

• Regular automated backups with multiple retention periods
• Disaster recovery procedures and tested restoration processes
• Geographic backup distribution for additional protection

6. Data Retention

6.1 Retention Periods

• Account Data: Retained while your account is active and for 90 days after closure
• Usage Data: Retained for up to 2 years for service improvement and analytics
• Support Data: Retained for up to 3 years for quality assurance and training
• Financial Data: Retained for 7 years as required by law
• Customer Content: Retained according to your service plan and backup policies

6.2 Data Deletion

Upon account termination or data deletion requests, we will securely delete your personal information within our stated retention periods, except where required to be retained by law.

7. Your Rights and Choices

7.1 Access and Control

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances

7.2 Communication Preferences

• Opt out of marketing communications at any time
• Manage notification preferences in your account settings
• Choose communication channels and frequency

7.3 Exercising Your Rights

To exercise any of these rights, contact us at privacy@dadscloud.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

8.1 Types of Cookies

• Essential Cookies: Required for basic site functionality and security
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences
• Security Cookies: Protect against fraud and unauthorized access

8.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect service functionality.

9. Third-Party Services

9.1 Integrated Services

Our services may integrate with third-party tools and services. These integrations are governed by the respective third parties' privacy policies.

9.2 External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these external sites.

10. International Data Transfers

10.1 Data Location

All customer data is stored and processed within India on our local infrastructure, ensuring data sovereignty and compliance with Indian data protection laws.

10.2 Cross-Border Access

While data remains in India, authorized personnel may access data remotely for support purposes under strict security protocols.

11. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

For users between 13-17, parental consent is required before creating an account.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in your account dashboard
• Providing 30 days advance notice for significant changes

Your continued use of our services after the effective date constitutes acceptance of the updated Privacy Policy.

13. Contact Information

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This Privacy Policy is effective as of January 1, 2025 and was last updated on January 1, 2025.