Home / Contact

Contact DadsCloud Support - Help & Technical Assistance

Get expert support for Kali Linux penetration testing, Ubuntu server administration, and DadsCloud infrastructure. Our technical team provides 24/7 assistance for cloud computing in India.

How Can We Help?

Choose the best way to reach us based on your needs

support_agent

Technical Support

Get help with deployments, configurations, troubleshooting, and technical questions from our infrastructure experts.

support@dadscloud.com
Response within 4-24 hours
Email Support
business_center

Sales & Partnerships

Discuss enterprise plans, volume discounts, partnerships, or custom infrastructure solutions for your organization.

sales@dadscloud.com
Response within 2-12 hours
Contact Sales
chat

Live Chat

Get instant help with general questions, billing inquiries, and quick troubleshooting through our console chat.

Available 16 hours daily
Usually instant response
Start Chat
phone

Emergency Support

For critical production outages affecting Enterprise customers. Available 24/7 for mission-critical issues only.

+91-93843-34661
Immediate response
Call Emergency
forum

Community Forum

Connect with other users, share knowledge, get help from the community, and participate in discussions.

community.dadscloud.com
Community-driven support
Join Forum
feedback

Feedback & Suggestions

Share ideas for new features, report bugs, or provide feedback on your DadsCloud experience.

feedback@dadscloud.com
Response within 48 hours
Send Feedback

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible

Support Hours & Office

When you can reach us and where we're located

Support Availability

Support Type Hours (IST)
Live Chat 8:00 AM - 12:00 AM (16 hours)
Email Support 24/7 (response during business hours)
Phone Support 9:00 AM - 6:00 PM (Mon-Fri)
Emergency Line 24/7 (Enterprise customers only)

Head Office

DadsCloud Technologies Pvt. Ltd.

2nd Floor, Rajamoorthy Nagar

Rasipuram, Tamilnadu 637408

India


Business Hours:

Monday - Friday: 9:00 AM - 6:00 PM IST

Saturday: 10:00 AM - 2:00 PM IST

Sunday: Closed

emergency

Emergency Support

For critical production outages only
Enterprise customers: +91-93843-34661

Common Questions

Quick answers to frequently asked questions

How quickly can I expect a response to my support request? expand_more
Response times vary by plan type: Learning Labs (24-48 hours), Basic/Business plans (4-12 hours), Enterprise plans (15 minutes to 2 hours). Live chat provides immediate responses during business hours.
Can I schedule a call to discuss my infrastructure needs? expand_more
Yes! Contact our sales team at sales@dadscloud.com to schedule a consultation. We offer free infrastructure assessments for potential enterprise customers.
Do you offer phone support for all customers? expand_more
Phone support is available for Business and Enterprise customers during business hours (9 AM - 6 PM IST). Learning Labs users can access support via email and live chat.
How can I report a security vulnerability? expand_more
Please email security@dadscloud.com for security-related reports. We take security seriously and will respond to verified vulnerabilities within 24 hours.
Can I get help with migrating from another provider? expand_more
Absolutely! Our migration specialists can help you move from AWS, DigitalOcean, or any other provider. Contact sales@dadscloud.com for a free migration consultation.
What languages does your support team speak? expand_more
Our support team provides assistance in English, Tamil, and Telgu. All technical documentation is available in English.

Additional Resources

Self-service options and helpful links

description

Documentation

Comprehensive guides, tutorials, and API documentation to help you get the most out of DadsCloud.

Browse Docs
monitoring

Service Status

Real-time status updates, maintenance schedules, and incident reports for all DadsCloud services.

Check Status
school

Learning Center

Step-by-step tutorials, video guides, and best practices for cloud infrastructure management.

Start Learning

Ready to Get Started?

Don't wait - deploy your first server in minutes and experience the DadsCloud difference.

rocket_launch Deploy Now price_check View Pricing
50 DadsPoints free • No credit card required • Expert support included